Frequently Asked Questions

Everything you need to know about your Aer shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return and exchange policy?

Aer accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags still attached.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, at Aer, we prioritize ethical manufacturing and use high-quality, sustainable fabrics to ensure both durability and a lower environmental impact.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.